Case Study
Owari
How an 8-agent AI workforce revolutionized pharmaceutical distribution for a leading French health products distributor.
The Challenge
Owari operates in a high-stakes, low-margin environment defined by complex regulations, sensitive product handling requirements—including cold-chain storage for biologics—and intense pressure from hospitals and pharmacies for rapid, accurate order fulfillment. Their legacy system was buckling under the strain. Manual order processing led to frequent data entry errors. Inventory discrepancies caused costly delays. And the customer service team was overwhelmed with routine inquiries, preventing them from handling more complex issues. They needed a system that could scale, reduce errors, and ensure strict compliance with French and EU pharmaceutical regulations.
The Solution
An 8-agent system deployed on Abacus DeepAgent — a coordinated digital workforce where each agent has a specific, specialized role.
Order Intake Agent
Monitors the B2B portal and EDI systems for incoming orders. Validates formats, checks completeness, and feeds the pipeline.
Compliance & Validation Agent
Cross-references every line item against the French Public Health Code and EU regulations. Verifies purchasing licenses and flags issues.
Inventory & Cold-Chain Agent
Checks real-time stock across warehouses. Manages cold-chain requirements—ensuring vaccines and biologics are stored and shipped correctly.
Logistics & Fulfillment Agent
Generates digital picking lists, optimizes warehouse routes, and interfaces with shipping carriers for labels and documentation.
Proactive Notification Agent
Sends real-time updates at every milestone. Detects potential delays and proactively notifies customers before they ask.
Customer Service Triage Agent
Uses NLP to understand incoming queries. Resolves routine questions instantly, escalates complex issues with full context.
Returns & Recalls Agent
Manages reverse logistics, recall coordination, return authorizations, and maintains complete audit trails.
Analytics & Reporting Agent
Gathers data from every agent. Provides real-time dashboards on volume, fulfillment times, error rates, and compliance.
The Results
Reduction in manual order processing errors
Faster order fulfillment time
Decrease in routine customer service inquiries
Automated compliance auditing
“Before Tuatha, our process was held together by spreadsheets and heroic effort. Now, we have a resilient, intelligent system that works around the clock. The multi-agent system didn’t just automate our tasks; it transformed our operational model.”Jean-Luc Moreau, Director of Operations, Owari